Frequently Asked Questions

A standard business alarm system includes a control panel, sensors for doors and windows, motion detectors, and sirens. Advanced systems may feature remote management apps, CCTV integration, and access control features for comprehensive protection.

Alarm systems deter intruders, detect unauthorized access, and alert staff or emergency services immediately. They help safeguard assets, ensure employee safety, and may reduce insurance premiums.

Yes. Alarm systems can be tailored to suit commercial offices, warehouses, retail stores, schools, and government facilities. Customization includes sensor types, monitored zones, and integration with other security systems.

Monitored systems connect to a central monitoring station for 24/7 alerts and emergency response. Unmonitored systems rely on local alarms and notifications, offering basic deterrence but slower response.

Absolutely. Wireless systems offer flexible installation, scalability, and are ideal for leased properties or businesses that may relocate. They maintain strong security without the need for complex cabling.

Yes, routine maintenance ensures sensors, batteries, and communication links are working properly. Ice Security offers maintenance plans with 24/7 monitoring and scheduled servicing.

Yes. Most modern systems offer remote access via mobile apps or web portals—allowing you to arm/disarm, receive alerts, and view activity logs from anywhere.

Yes. Most systems include backup batteries and tamper protection features that keep them running during outages or attempted sabotage.

Yes. Integrated security systems combine alarms, CCTV, access control, and fire alarms for a unified security approach that enhances detection and response.

IP CCTV cameras using local or wide area networking connected directly to a recording appliance such as a Network Video Recorder (NVR). IP CCTV cameras can also be connected to a Video Management Software package to enhanced features and flexibility. Alternatively, IP CCTV cameras to be connected instead to a cloud based solution either managed (VsaaS) or unmanaged.

You can view footage live or on-demand via smartphones, tablets, or PCs. For sites without broadband, 4G routers with SIM cards can enable remote connectivity.

An access-controlled door uses electronic locks and credentials like cards, PINs, or biometrics to restrict access. These systems log all entries and exits, enhancing security and accountability.

Yes. Under New Zealand’s Building Act 2004, most access systems are classified as "specified systems" requiring building consent and a Building Warrant of Fitness (BWoF). Some “free egress” systems may be exempt—ICE Security can assist with both Building Consents or CoA’s after the fact.

ICE Security offer IQP Service and Maintenance Plans for both SS3.1 and SS3.2 throughout New Zealand. If you have either of these Specified Systems on your BWOF Certificate or Compliance Schedule you will need to engage an IQP to undertake Inspection, Maintenance and Reporting in order to issue Form12A Certificates each year.

• Biometric: High security, no lost credentials, but more expensive.
• PIN: Easy to use but vulnerable to sharing or shoulder-surfing.
• Proximity cards: Convenient, quickly deactivated if lost, but physically stealable.

Routine servicing ensures systems perform reliably, prevents faults, and helps maintain compliance with NZ safety regulations. For specified systems, ongoing checks are a legal requirement.

Consider your property size, layout, number of users, existing infrastructure, and specific risks. A professional site assessment helps determine the best combination of CCTV, alarms, and access control.

We work with commercial offices, retail chains, industrial facilities, education providers, and government agencies across New Zealand.

Yes, we provide centralized management solutions for businesses with multiple locations, ensuring consistency and ease of administration.

Yes. We offer user training and ongoing support to ensure your team can confidently operate the security systems.